Terms & Conditions - DYFI Bike Park

Dyfi Bike Park Weather Policy

The aim of the Dyfi Bike Park Adverse Weather Policy is primarily to ensure the safety of riders and staff. Dyfi Bike Park also aims to inform riders and staff of any changes to the usual running’s of the park as soon as possible.

We operate a traffic light warning system in the event of adverse weather conditions. We aim to inform riders if the bike park won’t be open as usual by midday, the day prior to their booking. Our website and social media will reflect any warnings that have been issued, and every rider booked on to ride will receive an email and text alerting them to potential disruptions. Therefore please ensure your contact details are correct. An explanation of our system is below.

If we issue an AMBER warning: Dyfi Bike Park intends to open but there is a high likelihood of bad weather which could potentially disrupt your visit. An amber warning means you need to be prepared that some trails may be closed as a safety precaution, and that the uplift could be affected – if the weather worsens the park may need to shut. During amber warnings riders may request to move their booking to another available date at no cost, should they wish. Requests to move bookings can be made by email to [email protected] – noting your booking number.

If we issue a RED warning: Extreme weather is expected, and the trails and uplift will be closed. All pre-booked riders will receive an automatic credit. Riders can claim a refund if that is preferred by emailing [email protected] and quoting their automatic coupon code number. If there is a red weather warning, please do not come to Dyfi Bike Park. Automatic credits are valid for 12 months from the date of the booking.

*Dyfi Bike Park will take no financial responsibility for any other costs incurred for these cancellations.

Refund terms & conditions

Advance bookings made on-line will be charged to your account at the time you make your booking.
You will receive an email confirming your booking, bring this with you on the day to exchange for your uplift ticket, bike/equipment hire, coaching etc.

If we have to cancel or change your booking
Occasionally, we may be required to cancel the uplift at short notice for operational or safety reasons (e.g. snow/ice/fallen trees, high winds).
We will try to give as much notice as possible and will give you a full refund or transfer your booking to another date.
IN CASE OF EXPECTED BAD WEATHER CHECK OUR SOCIAL MEDIA AND YOUR EMAILS/SMS FOR WEATHER WARNINGS.
PLEASE ENSURE YOU HAVE PROVIDED A VALID MOBILE PHONE NUMBER WITH YOUR BOOKING AS PARK CLOSURES WILL BE ADVISED VIA MASS EMAIL EARLY ON THE MORNING OF THE CLOSURE

Dyfi Bike Park will take no financial responsibility for any other costs incurred for these cancellations (for example travel or accommodation costs)
Please check your emails and texts before you set off.
Please note, rain does not affect our service and we will not cancel for these conditions.
Dyfi Bike Park reserve the right to cancel any service (eg uplift or coaching) for operational reasons including low uptake. We will try to give you as much notice as possible and you will be given a full refund or option to transfer to another day.

If you have to cancel or change your booking

Up to 21 days before the date for which you originally booked:

You may transfer your booking to another day, free of charge, subject to availability
If you wish to cancel your booking it will be free of charge

Between 21 days and 8 days before the date you originally booked

You may transfer your booking to another day, subject to availability, subject to a £5 per person admin fee (charged per day, per person)
We may be able to transfer your booking to another person subject to a £5 admin fee
If you wish to cancel your booking you will be subject to a £5 per person cancellation fee (charged per day, per person)

Between 7 days and 3 days before the date you originally booked

You may transfer your booking to another day, subject to availability, subject to a £10 per person admin fee (charged per day, per person)
We may be able to transfer your booking to another person subject to a £10 admin fee
If you wish to cancel your booking you will be subject to a £10 per person cancellation fee (charged per day, per person)

Within 48 hours

No refunds and no amendments can be made.

Under 16s Policy

CHILDREN AGED 16 AND UNDER MUST HAVE A PARENT OR GUARDIAN (Over 18) present with them at all time at the Park. The parent or guardian must also sign the participation & Risk Acceptance Form on the child’s behalf and must stay ON SITE for the duration of the uplift day (No refunds will be given if children arrive unsupervised).

RIDERS AGED 14 AND UNDER MUST HAVE A RESPONSIBLE ADULT RIDER WITH THEM AT ALL TIMES. This doesn’t have to be a parent or guardian, but must be someone trusted by the rider and parent or guardian. Both the responsible rider and parent or guardian must complete the U18 waiver form on behalf of the rider.

RIDERS UNDER 12 MUST CONTACT DYFI BIKE PARK BEFORE BOOKING. Please email [email protected]

Coupon Terms and Conditions

Coupon (incl. Store credit or Gift Card)
Terms and Conditions

Definition: These terms & Conditions include Coupons/Gift Cards/Store Credits, referenced as ‘coupons’ in the below terms & conditions.

Expiration: Coupons must be redeemed before the stated expiry date. Expired coupons cannot be accepted under any circumstances.

Booking Cancellations:

If a booking was made using a coupon and you wish to cancel or modify your reservation, please contact [email protected] to arrange an alternative date, we cannot guarantee modification to booking beyond the date of coupon expiry date.

All cancellations or modifications must be made in line with our cancellation policy.

4. Returns and Exchanges:

For returns or exchanges on items purchased using a coupon, please contact [email protected] for assistance. Coupon values will be applied to the new transaction as appropriate.

5. Non-Transferability:

Coupons are non-transferable and cannot be exchanged for cash or any monetary value.

6. Cancelled Events or Bookings:

In the event that a day or booking paid for using a coupon is cancelled by us, store credit will be issued to your account. This credit can be used to rebook a future event or make another purchase.

7. General Conditions:

Coupons may be subject to additional restrictions or exclusions, which will be stated at the time of issuance or on the coupon itself.

We reserve the right to modify or terminate any coupon or promotion at any time without prior notice.

Mobile Terms of Service

Dyfi Bike Park

Last updated: Sept. 24, 2024

The Dyfi Bike Park mobile message service (the “Service”) is operated by Dyfi Bike Park (“Dyfi Bike Park”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Dyfi Bike Park’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dyfi Bike Park through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dyfi Bike Park. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Dyfi Bike or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dyfi Bike Park mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Dyfi Bike or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Free Breakfast Promotion

Booking Window: To qualify for the free breakfast, bookings must be made between November 28th and December 5th.

Claiming your free breakfast: Please collect your token at sign-on – your token gives you 1 free breakfast (Bacon/Sausage/Veggie Sausage) in a bun with one hot drink (Tea/Coffee/Hot Chocolate) per person.

Refund Policy: Refunds for bookings made during this promotional period will only cover the cost of your booking, and does not include the refund price of a breakfast.

Breakfast must be redeemed by June 1st 2025.Standard Terms and Conditions: All standard terms and conditions apply.

Updates:

October 10th 2024 - Update to our U16's policy - amended from an U18's policy
November 27th 2024 - Free breakfast promotion terms and conditions